returns | exchanges

Our Return address:

Theshoeplanet
3530 Pan American Fwy NE
Suite G
Albuquerque, NM 87107

  • Returns/Exchanges are accepted within 30 days from purchase date
  • Please place the shoebox inside another box to avoid damaging the original packaging. Otherwise, a $10 re-stocking fee will apply if the appropriate original packaging is not included 
  • All returns/exchanges must have not been worn and accompanied by all original packaging
  • All returns and exchanges must be accompanied with a copy of invoice and brief explanation of reason for return
  • All shipping charges for returns/exchanges are the responsibility of customer
  • For any questions prior to shipping back please contact us at customerservice@theshoeplanet.com or call us at 1.888.488.8872