Home / Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS| Q. | I am purchasing a gift, can you send it direct to the person I am buying it for? |
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If you are purchasing an item as a gift we are happy to send the item to the person you are buying the gift for; You will need to include in your payment that the purchase is a gift and what address you would like the purchase shipped to.
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| Q. | I have e-mailed several times and have not received a response? |
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If you have e-mailed us and have not received a response to your question please check to be sure you are e-mailing theshoeplanet@aol.com , we try to answer same day but may not be able to respond until next day.
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| Q. | Will you e-mail my tracking number once you ship my item? |
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Tracking numbers are e-mailed once we have shipped your shoes, if you have not received this e-mail please check your junk or bulk e-mail folder.
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